| Customer Service
Our aim is to give you the best possible service at all times. We take pride in our customer care whether you need to speak to us about a general enquiry, an order or arrange a delivery. You can contact our helpful Customer Services team using any one of these easy ways below.
E-mail Contact
E-mail is the best way to contact us in most instances. It's convenient, free and enables us to provide a better service to you as we can collate all the information we need before responding to you. What's more, we aim to respond to your email within 24 hours, something many of our competitors don't achieve!
Telephone Contact
You can telephone our Customer Services team on 01606 841141. We are open Monday to Friday (excluding Bank Holidays) and our normal opening hours are 09.00 to 17.00. If we are experiencing a high level of calls, please leave a message and contact telephone number on our answering machine and one of our experienced Customer Services team will call you back, free of charge, as soon as possible.
Come And Visit Us
You are always welcome to come and visit us at our showroom in the heart of the Cheshire countryside. Virtually all the stoves we offer are on display, providing you with the opportunity to come and see the quality of items we offer, as well as discussing our own installation service if you live within a 30 mile radius. Our address details are as follows:
Cheshire Stoves & Cookers,
17A Welles Street,
Sandbach,
Cheshire,
CW11 1GT.
We are open xxxxxxxxxx.
Contacting Us By Post
If you prefer to write to us, please do so at the address below. We're always happy to hear from you, especially if your letter if full of compliments about the service you've received from The Stove Workshop!
The Stove Workshop,
Unit 26,
King Street Trading Estate,
Middlewich,
Cheshire.
CW10 9LF.
Our Complaints Procedure
In the rare event of a complaint, our aim is to handle all issues as fairly and effectively as possible, in a courteous and confidential manner. We will respond to e-mail complaints within 24 hours and reply to written complaints by return of post. We are 100% committed to resolving all customer complaints fully within 5 working days.
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